Shipping policy

Hours

• Open 10 AM to 12 midnight for messages and orders.
• Walk-in pickup: Monday to Saturday, 3 PM to 9 PM.
• Deliveries go out Monday to Saturday, 3 PM to 9 PM.
• Pet transport: 24 hours.
• Sunday: closed for walk-in, pickup and deliveries.

Pickup

Molino Parkhomes, Queensrow West, Bacoor, Cavite. Pickup is free.

How each item ships

• Fish: pet transport, Lalamove, J&T or pickup.
• Bettas by J&T: one small box per order. We email you the J&T rate after you order.
• Hamsters: pickup, Lalamove or pet transport. Hamsters don't ship by J&T.
• Products and supplies: Lalamove, J&T or pickup.
• Glass tanks: pickup, Lalamove or pet transport. Glass tanks don't ship by J&T.

Lalamove and pet transport fees depend on distance. We message you the fee before booking.

Damage and dead on arrival

See our refund policy. An unboxing video is required for every claim.