Delivery &Returns
How your pet or order gets to you, and what we do if something goes wrong.
Packed by usHow each item ships
- Fish
- Pickup
- Lalamove
- Pet transport
- J&T
Bettas by J&T: one small box per order.
- Hamsters
- Pickup
- Lalamove
- Pet transport
- J&T
Hamsters don't ship by J&T.
- Products and supplies
- Pickup
- Lalamove
- J&T
Food, bedding and supplies ship nationwide.
- Glass tanks
- Pickup
- Lalamove
- Pet transport
- J&T
Glass tanks don't ship by J&T.
J&T rates depend on box size and weight, so we quote each order. We email your rate after you order, or ask us on Facebook Messenger.
Lalamove and pet transport fees depend on distance. We message you the fee before booking.
Hours
- Messages and orders10 AM – 12 MN
- Walk-in pickup · Mon–Sat3 – 9 PM
- Deliveries go out · Mon–Sat3 – 9 PM
- Pet transport24 hours
- SundayNo walk-in or deliveries
If something goes wrong
Record a video while you open the box. We need it for every claim.
- Pet arrives dead
We replace it. No refunds for live pets. Send the unboxing video on Messenger within 2 hours of arrival.
- Product damaged in delivery
Send the unboxing video on Messenger within 2 hours of arrival so we can check it.
- Aquarium leaks
We replace it. No refunds for leaking aquariums.
Questions about your order?
Message us on Facebook Messenger or email kawaii.tomodachi.ph@gmail.com.