Refund policy

Live pets (bettas, reef fish, hamsters)

• If a pet arrives dead (dead on arrival), we replace it. We don't give refunds for live pets.
• To claim a replacement, send us your unboxing video on Messenger within 2 hours of arrival.

Supplies and products

• If a product arrives damaged in delivery, send us your unboxing video on Messenger within 2 hours of arrival so we can check it.
• If an aquarium leaks, we replace it. We don't refund leaking aquariums.

How to reach us

Message us on Facebook Messenger (Kawaii Tomodachi Pets) or email kawaii.tomodachi.ph@gmail.com.